Returns & Refunds

Returns & Refunds

We hope you love your SOLIVÉ purchase. If your order isn't quite right, eligible online purchases may be returned within 14 days of delivery.

Canada & United States Returns

SOLIVÉ offers complimentary returns on eligible full-price online purchases within Canada and the United States.

To request a return, please contact SOLIVÉ Customer Care at info@solivestudios.com within 14 days of receiving your order.

Once your return has been authorized, we will provide return instructions and a prepaid return shipping label.

Return requests submitted after the 14-day return period may not be accepted.

Return Conditions

To be eligible for a return, merchandise must be:

  • Unworn and unused

  • Unwashed

  • Unaltered

  • In its original condition

  • Returned with all original SOLIVÉ tags attached

We reserve the right to decline a return if an item does not meet these conditions.

Please use the prepaid return label and instructions provided by SOLIVÉ. Returns sent independently without prior authorization may not be accepted, and SOLIVÉ cannot be responsible for packages lost or damaged when returned using an unauthorized shipping method.

European Returns

European orders may be returned within 14 days of delivery, provided they meet our return conditions.

Customers are responsible for the cost of return shipping from Europe.

Please contact SOLIVÉ Customer Care at info@solivestudios.com before sending your return. We will provide the appropriate return instructions.

Original shipping charges, import duties, customs fees, VAT and other local taxes are non-refundable.

If you received an incorrect, damaged or defective item, please contact us and we will assist you with the return at no additional cost to you.

Refunds

Once your return has been received and inspected, we will email you to confirm the status of your refund.

Approved refunds will be issued to the original method of payment.

Please allow approximately 5–7 business days after we receive your return for inspection and processing. Your bank or credit card provider may require additional time for the refund to appear on your account.

Original Express or other upgraded shipping charges are non-refundable.

Exchanges

We do not currently process direct online exchanges.

If you would like a different size, colour or style, simply return the original item for a refund and place a new order for your preferred item.

We recommend placing the new order as soon as possible, as availability cannot be guaranteed while your return is being processed.

Final Sale

Items discounted by 30% or more are FINAL SALE and are not eligible for return, refund or exchange unless the item received is damaged, defective or incorrect.

Items designated as FINAL SALE will be clearly identified on the product page or at the time of purchase.

Purchases Made Through a Retailer

Items purchased from an authorized SOLIVÉ retailer must be returned directly to the original place of purchase and are subject to that retailer's individual return and exchange policy.

SOLIVÉ cannot process returns or refunds for merchandise purchased through an independent retailer.


Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or you receive an incorrect item, please contact us as soon as possible at info@solivestudios.com.

Please include your order number and, where possible, photos showing the issue so our Customer Care team can assist you promptly.

For eligible claims, SOLIVÉ will cover the return shipping cost and work with you to resolve the issue.

Need Help?

For questions about a return or refund, please contact SOLIVÉ Customer Care at info@solivestudios.com.